Items purchased on loinyc.com within 30 days of receiving your order are eligible for return if they are in new, unused condition, and have all original tags attached.

 

Returns are accepted based on LOI's Return Policy. If an item does not meet the eligibility criteria—being new, unused, and with all original tags attached—we will handle it on a case-by-case basis: (1) we may refuse to accept the return and send the item back to the purchaser, or (2) a fee may be deducted from the refund to cover cleaning or repair cost.

 

Once your return has been inspected and accepted by our warehouse, you will receive an email confirmation that your refund is being processed. Please allow up to 10 business days for the entire return process to be completed. Once we completed the processing, the refund will typically be issued within 5-10 business days, depending on your bank or the payment method you used at checkout. Please note, the refund will be issued to the same account that you used when placing the order.

 

U.S. Returns: To initiate a U.S. return, please visit your account or contact us to access and print your prepaid return label. We do not offer complimentary returns in the U.S., and the return shipping fee will be deducted from your refund.

International Returns: To initiate an international return, please visit your account or contact us to access and print your return label. International orders are not eligible for complimentary returns, and the return shipping fee will be calculated based on destination and deducted from your refund.